These Terms of Service ("Terms") govern your access to and use of Mevichat ("the Service"), provided by Mevichat ("Mevichat", "we", "us"). By creating an account, signing an order form, or otherwise using the Service, you agree to these Terms.
If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. In that case, "you" and "your" refer to that entity.
1. The Service
Mevichat is an AI-powered customer support assistant. Customers configure a chatbot from their workspace dashboard, connect content sources (sitemap crawl, file uploads, integrations), and embed the resulting widget on their website. Visitors interact with the widget; the widget retrieves relevant context from the indexed content and generates answers through a configurable language model.
2. Your account
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. You are responsible for the security of your credentials, the actions of your team members, and the accuracy of the information you provide.
You may invite additional users (members) to your workspace and assign them roles. You are responsible for ensuring those members comply with these Terms.
3. Plans, conversations, and billing
The Service is offered on three plans: Free, Pro, and Scale. Current pricing and quotas are published at mevichat.com/pricing.
- Conversations. Plans are metered by conversations. A conversation is a continuous exchange between a Visitor and the assistant within a single session, ending after 30 minutes of inactivity. Free messages from automated tools and crawlers are not counted as conversations.
- Overage. When a workspace exceeds its monthly conversation quota, the Service either rate-limits or charges overage at the rates published on the pricing page, depending on plan settings.
- BYOK usage. When you bring your own LLM provider key, the costs charged by that provider are your responsibility. We pass those costs through unchanged.
- Currency and tax. Fees are billed in the currency you select at signup. Taxes (VAT, KDV, or equivalent) are added where required by law.
- Auto-renewal. Paid plans auto-renew at the end of each billing period unless cancelled. You can cancel from the dashboard at any time; cancellation takes effect at the end of the current period.
- Late payment. If we fail to collect a charge, we will retry for seven days and then suspend the workspace. After 30 days of non-payment, we may permanently delete the workspace.
4. Free plan
The Free plan is available without payment information and includes a fixed monthly conversation quota and one workspace. We may revise the Free plan's quotas with 30 days' notice. We may suspend Free workspaces that show signs of abuse, automated traffic, or use that materially impacts other customers.
5. Acceptable use
You agree not to, and not to permit any user to:
- Use the Service to violate any law, regulation, or third-party right.
- Use the Service to send unlawful, harassing, defamatory, or sexually explicit content.
- Probe, scan, or test the Service's vulnerability without our prior written permission, except as expressly allowed by our security disclosure policy.
- Attempt to gain unauthorized access to other workspaces, accounts, or systems.
- Reverse engineer, decompile, or copy the Service except as permitted by applicable law.
- Use the Service to build a competing product or to train a machine learning model on the Service's responses.
- Index content you do not have the right to ingest, or upload material that infringes copyright or another intellectual property right.
- Misrepresent the assistant as human in jurisdictions or contexts where disclosure is required.
We may suspend or terminate workspaces that breach this section, with notice when feasible.
6. Customer content and ownership
You retain all rights in the content you upload or connect to the Service ("Customer Content"). You grant Mevichat a worldwide, non-exclusive license to host, copy, transmit, index, and process Customer Content solely to provide and improve the Service. We do not use Customer Content to train any language model.
You are responsible for ensuring that you have all necessary rights, consents, and authority to upload and use Customer Content.
When you delete content or close your account, we remove Customer Content within 30 days, except where retention is required by law.
7. Bring your own key (BYOK)
If you configure a BYOK key for a third-party LLM provider:
- You authorize us to use the key only to generate responses on your behalf, count tokens for cost reporting, and surface latency and error metrics.
- We never log the plaintext key and never share it with anyone other than the provider you specified.
- The provider's terms and privacy policy apply to the data sent through your key, in addition to ours.
- You are responsible for monitoring your usage and managing the key in your provider account.
8. Customer Data Processing
When you use the Service to handle personal data of Visitors or your own users, you are the controller and we are the processor. Our Data Processing Addendum (DPA) is available at mevichat.com/trust and incorporated into these Terms once executed.
9. Intellectual property
The Service, including all software, content, and trademarks (other than Customer Content), is owned by Mevichat or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for the duration of your subscription. Nothing in these Terms transfers any other intellectual property right.
You may not remove copyright, trademark, or other proprietary notices from the Service.
10. Confidentiality
Each party may receive non-public information from the other ("Confidential Information"). Confidential Information includes the unpublished features and pricing of the Service and any Customer Content. The receiving party will protect Confidential Information using the same care it uses for its own confidential information, never less than reasonable care, and use it only to perform under these Terms.
Information that is publicly available, independently developed, or rightfully received from a third party is not Confidential Information.
11. Service availability
We aim for 99.9% monthly uptime on Pro and Scale and publish current and historical availability at status.mevichat.com. Customers on the Scale plan may negotiate a different SLA in their order form. Free plan availability is provided on a best-effort basis with no SLA.
We may perform scheduled maintenance during published windows. We will give at least 24 hours' notice for maintenance that is expected to cause downtime.
12. Suspension
We may suspend the Service or your account if (a) you breach these Terms, including the Acceptable Use section; (b) we reasonably believe immediate action is needed to protect the Service, our customers, or third parties; or (c) you fail to pay fees when due. We will restore access once the underlying issue is resolved.
13. Termination
You may terminate your subscription from the dashboard at any time. We may terminate or suspend the Service for breach with 30 days' written notice and an opportunity to cure, except for material breaches that cannot be cured.
On termination, you may export your Customer Content for 30 days. After that, we will delete it according to our Privacy Policy.
14. Disclaimers
The Service is provided "as is" and "as available". The assistant generates responses using language models and may produce inaccurate, incomplete, or out-of-date information. You are responsible for reviewing answers before relying on them, particularly for medical, legal, financial, or safety-critical use cases.
To the maximum extent permitted by law, Mevichat disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
15. Limitation of liability
To the maximum extent permitted by law:
- Mevichat will not be liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost data, or business interruption, even if advised of the possibility.
- Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid in the twelve months preceding the event giving rise to the claim, or one hundred US dollars (USD 100), whichever is greater.
These limits apply regardless of the legal theory and survive termination.
16. Indemnification
You will defend, indemnify, and hold harmless Mevichat, its affiliates, and personnel from third-party claims arising out of (a) your breach of these Terms; (b) your Customer Content; or (c) your unlawful use of the Service.
We will defend, indemnify, and hold you harmless from third-party claims that the Service, used as permitted, infringes a registered patent, trademark, or copyright. We may settle or modify the Service to avoid further infringement; in either case, our liability for infringement is capped under Section 15.
17. Force majeure
Neither party is liable for failure or delay caused by events outside reasonable control, including natural disasters, war, terrorism, labor disputes, internet or power outages, or acts of government, except for payment obligations.
18. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws principles. Any dispute arising from these Terms is subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If you are a consumer in the European Union or another jurisdiction whose laws give you the right to bring proceedings in your local courts, nothing in these Terms removes that right.
19. Changes
We may revise these Terms as the Service evolves. Material changes will be announced by email to account owners at least 30 days before they take effect. Continued use of the Service after the effective date means you accept the revised Terms. If you do not accept them, you may cancel your subscription before the effective date.
20. Miscellaneous
- Entire agreement. These Terms, the Privacy Policy, the DPA (if executed), and any order form together form the entire agreement between you and Mevichat regarding the Service.
- Order of precedence. If there is a conflict between these Terms and an order form, the order form prevails for that engagement.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or asset sale.
- Severability. If any provision is held unenforceable, the remainder of these Terms remains in effect.
- No waiver. A failure or delay in enforcing any provision is not a waiver of that or any other provision.
- Notices. Notices to Mevichat must be sent to legal@mevichat.com. Notices to you will be sent to the email address on your account.
21. Contact
- Email: legal@mevichat.com
- Postal: Mevichat, Dubai, United Arab Emirates